How do I return my items?

Start your return by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #AU123456) along with your shipping postal code or email address.

Make sure to enter everything exactly as it appears on your order confirmation, including the # in your order number.

Select which item(s) you’re returning and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 12 days for Australian orders and up to 28 days for New Zealand orders to reach our warehouse.

When your return arrives, our team will check and scan it within 7 days.

After your refund is processed, please allow up to 7 working days for it to clear with your bank.

If that happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and you’ll receive an email confirmation once it’s processed.

The delivery address for exchanges can’t be changed — your exchange will be sent to the same address as your original order.

Start your return or exchange by visiting our Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #DE123456) and your shipping postal code or email address.

Make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select the item(s) you’d like to return or exchange, and tell us the reason for your return.

Choose how you’ll be returning your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Present a QR code at drop-off (printerless options may be available).

It can take up to 17 days for your return to be received and processed by our Returns Team.

If it’s been more than 21 days since you dropped off your return and you haven’t had an update, please contact our Customer Support Team for help.

Stock isn’t immediately reserved, so the item(s) you’ve requested might no longer be available when your return reaches us.

If this happens, you’ll receive a refund for the unavailable item(s) back to your original payment method, along with an email confirmation.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Go to our Online Returns Portal to begin your return or exchange within 30 days of receiving your order.

Select which item(s) you’d like to return or exchange, and tell us why.

Please note: If an item is marked as ‘Final Sale’, it’s non-returnable.

Choose how you’d like to return your order. You’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 14 days for your package to reach our warehouse. Once received, our team will inspect and scan your return within 7 days.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available once your return arrives.

If this happens, we’ll issue a refund for those item(s) back to your original payment method, and send you an email confirmation once complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Securely pack your items - ideally using the original packaging your order arrived in within 30 days of receiving your order.

Send your parcel back to us using your chosen courier.

Please make sure to obtain a proof of postage receipt and keep hold of it until your refund has been received.

Any returns shipping or customs/import fees will be your responsibility to cover.

Allow up to 28 days for your return to reach us.

Once your parcel arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email notification once your return has been processed.

Please allow up to 7 working days for the refund to be issued back to your original payment method.

Go to our Online Returns Portal to start your return or exchange within 30 days of receiving your order.

Enter your order number (for example, #DK123456) along with your shipping postal code or email address.

Please make sure to enter everything exactly as it appears on your order confirmation, including the # in your order number.

Select which item(s) you’d like to return or exchange, and tell us the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your selected drop-off point.

It can take up to 10 days for your package to reach our warehouse. Once it arrives, our team will check and scan your return within 7 days.

After your refund is processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so it’s possible that your requested item(s) may no longer be available when your return arrives.

If that happens, you’ll receive a refund for the unavailable item(s) back to your original payment method, and we’ll send you an email confirmation once processed.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Start your return or exchange by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #FI123456) and your shipping postal code or email address.

Please make sure to enter everything exactly as it appears on your order confirmation, including the # in your order number.

Select the item(s) you’d like to return or exchange, and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Present a QR code for a printerless return.

Simply attach the label to your parcel or show the QR code when dropping it off.

Take your parcel to your selected drop-off point.

It can take up to 14 days for your package to reach our warehouse. Once received, our team will check and scan your return within 7 days.

Once your refund has been processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so it’s possible that the item(s) you’ve requested may no longer be available when your return arrives.

If this happens, you’ll receive a refund for the unavailable item(s) back to your original payment method, and we’ll send you an email confirmation once it’s complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Start your return or exchange by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #FR123456) and your shipping postal code or email address.

Please make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select which item(s) you’d like to return or exchange, and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 14 days for your package to reach our warehouse. Once it arrives, our team will check and scan your return within 7 days.

Once your refund has been processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return arrives.

If that happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and send you an email confirmation once complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Start your return or exchange by visiting our Returns Portal within 30 days of receiving your order

Enter your order number (for example, #DE123456) and your shipping postal code or email address.

Make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select the item(s) you’d like to return or exchange, and tell us the reason for your return.

Choose how you’ll be returning your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Present a QR code at drop-off (printerless options may be available).

It can take up to 17 days for your return to be received and processed by our Returns Team.

If it’s been more than 21 days since you dropped off your return and you haven’t had an update, please contact our Customer Support Team for help.

Stock isn’t immediately reserved, so the item(s) you’ve requested might no longer be available when your return reaches us.

If this happens, you’ll receive a refund for the unavailable item(s) back to your original payment method, along with an email confirmation.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Go to our Returns Portal to start your return within 30 days of receiving your order

Enter your order number (for example, #RW123456) and your postcode or email address.

Make sure these details match exactly as shown on your order confirmation.

Select the item(s) you’re sending back and let us know the reason for your return.

Pick your preferred return method and follow the on-screen steps in the portal.

Download and attach a return label, or

Show a QR code when you drop your parcel off.

Drop your parcel off at your chosen location.

Please allow up to 28 days for your return to reach us. Once it arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email confirmation once your return has been processed.
Please allow up to 7 working days for your refund to be issued back to your original payment method.

Securely pack your items - ideally using the original packaging your order arrived in within 30 days of receiving your order.

Send your parcel back to us using your chosen courier.

Please make sure to obtain a proof of postage receipt and keep hold of it until your refund has been received.

Any returns shipping or customs/import fees will be your responsibility to cover.

Allow up to 28 days for your return to reach us.

Once your parcel arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email notification once your return has been processed.

Please allow up to 7 working days for the refund to be issued back to your original payment method.

Securely pack your items - ideally using the original packaging your order arrived in within 30 days of receiving your order.

Send your parcel back to us using your chosen courier.

Please make sure to obtain a proof of postage receipt and keep hold of it until your refund has been received.

Any returns shipping or customs/import fees will be your responsibility to cover.

Allow up to 28 days for your return to reach us.

Once your parcel arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email notification once your return has been processed.

Please allow up to 7 working days for the refund to be issued back to your original payment method.

Go to our Returns Portal to start your return within 30 days of receiving your order

Enter your order number (for example, #RW123456) and your postcode or email address.

Make sure these details match exactly as shown on your order confirmation.

Select the item(s) you’re sending back and let us know the reason for your return.

Pick your preferred return method and follow the on-screen steps in the portal.

Download and attach a return label, or

Show a QR code when you drop your parcel off.

Drop your parcel off at your chosen location.

Please allow up to 28 days for your return to reach us. Once it arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email confirmation once your return has been processed.
Please allow up to 7 working days for your refund to be issued back to your original payment method.

Start your return or exchange by visiting our Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #NL123456) and your shipping postal code or email address.

Make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select the item(s) you’d like to return or exchange, and tell us the reason for your return.

Choose how you’ll be returning your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Present a QR code at drop-off (printerless options may be available).

It can take up to 17 days for your return to be received and processed by our Returns Team.

If it’s been more than 21 days since you dropped off your return and you haven’t had an update, please contact our Customer Support Team for help.

Stock isn’t immediately reserved, so the item(s) you’ve requested might no longer be available when your return reaches us.

If this happens, you’ll receive a refund for the unavailable item(s) back to your original payment method, along with an email confirmation.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Go to our Returns Portal to start your return within 30 days of receiving your order.

Enter your order number (for example, #NO123456) and your postcode or email address.

Make sure these details match exactly as shown on your order confirmation.

Select the item(s) you’re sending back and let us know the reason for your return.

Pick your preferred return method and follow the on-screen steps in the portal.

Download and print a return label to attach to your package

The return postage is paid by us in advance, and this is written in the corner of the label.

The barcode should not be scanned at the post office. This barcode is used only by us and is only scanned by the staff at the parcel centre in Kalmar before the parcel is sent to the warehouse in Belgium.

The package must be placed with other mail to be sent.

Due to the post office not scanning your parcel, you will not receive a receipt, so we would need you to take a picture of the package at the post office as proof of postage.

Save the image and then leave the package in the unmanned delivery hatch at the nearest Posten Postkontor (or a free-standing Posten Postboks).

Please allow up to 28 days for your return to reach us. Once it arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email confirmation once your return has been processed.
Please allow up to 7 working days for your refund to be issued back to your original payment method.

Start your return or exchange by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #EU123456) and your shipping postal code or email address.

Please make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select which item(s) you’d like to return or exchange, and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 28 days for your package to reach our warehouse. Once it arrives, our team will check and scan your return within 7 days.

Once your refund has been processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return arrives.

If that happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and send you an email confirmation once complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Securely pack your items - ideally using the original packaging your order arrived in within 30 days of receiving your order.

Send your parcel back to us using your chosen courier.

Please make sure to obtain a proof of postage receipt and keep hold of it until your refund has been received.

Any returns shipping or customs/import fees will be your responsibility to cover.

Allow up to 28 days for your return to reach us.

Once your parcel arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email notification once your return has been processed.

Please allow up to 7 working days for the refund to be issued back to your original payment method.

Go to our Returns Portal to start your return within 30 days of receiving your order.

Enter your order number (for example, #RW123456) and your postcode or email address.

Make sure these details match exactly as shown on your order confirmation.

Select the item(s) you’re sending back and let us know the reason for your return.

Pick your preferred return method and follow the on-screen steps in the portal.

Download and attach a return label, or

Show a QR code when you drop your parcel off.

Drop your parcel off at your chosen location.

Please allow up to 28 days for your return to reach us. Once it arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email confirmation once your return has been processed.
Please allow up to 7 working days for your refund to be issued back to your original payment method.

Start your return or exchange by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #EU123456) and your shipping postal code or email address.

Please make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select which item(s) you’d like to return or exchange, and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 14 days for your package to reach our warehouse. Once it arrives, our team will check and scan your return within 7 days.

Once your refund has been processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return arrives.

If that happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and send you an email confirmation once complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Start your return or exchange by visiting our Online Returns Portal within 30 days of receiving your order.

Enter your order number (for example, #SE123456 and your shipping postal code or email address.

Please make sure to enter everything exactly as shown on your order confirmation, including the # in your order number.

Select which item(s) you’d like to return or exchange, and let us know the reason for your return.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Use a QR code for a printerless return.

Take your parcel to your chosen drop-off location.

It can take up to 12 days for your package to reach our warehouse. Once it arrives, our team will check and scan your return within 7 days.

Once your refund has been processed, please allow up to 7 working days for it to clear with your bank.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return arrives.

If that happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and send you an email confirmation once complete.

The delivery address for exchanges can’t be changed — your exchange will always be sent to the same address as your original order.

Go to our Returns Portal to start your return within 30 days of receiving your order.

Enter your order number (for example, #CH123456 and your postcode or email address.

Make sure these details match exactly as shown on your order confirmation.

Select the item(s) you’re sending back and let us know the reason for your return.

Pick your preferred return method and follow the on-screen steps in the portal.

Download and attach a return label, or

Show a QR code when you drop your parcel off.

Drop your parcel off at your chosen location.

Please allow up to 28 days for your return to reach us. Once it arrives at our warehouse, our team will check and process it within 7 days.

We’ll send you an email confirmation once your return has been processed.
Please allow up to 7 working days for your refund to be issued back to your original payment method.

Allow up to 8 days for your parcel to reach us.

Once received, our warehouse team will check and process your return within 7 days.

You’ll receive an email confirmation once your refund has been processed.

Please allow up to 7 working days for the refund to clear with your bank.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return arrives.

If this happens, you’ll automatically be refunded for the item(s) back to your original payment method.

The delivery address for exchanges cannot be changed — your exchange will always be sent to the same address as your original order.

You must have selected this option in the Returns Portal.

Bring the items and the QR code provided in your confirmation email to the store.

Make sure you have your order number before visiting the store.

You can either:

Process a refund to your original payment method, or

Issue an e-gift card.

You’ll need a valid receipt to process any return or exchange.

If your desired item isn’t in stock, we can either:

Go to our Online Returns Portal within 30 days of receiving your order to start your return or exchange.

Enter your order number (for example, #US123456) and your shipping postal code or email address.

Please ensure the details match exactly as shown on your order confirmation, including the # in your order number.

Select which item(s) you’re returning or exchanging, and tell us why.

Please note: If an item is marked as ‘Final Sale’, it is non-returnable.

Choose how you’d like to return your order — you’ll also see your nearest drop-off point.

Download and print a returns label, or

Present a QR code when returning your items.

Present your QR code to the agent at the bar with the items you wish to return — there’s no need to box or print anything.

Don’t have your QR code? No problem! You can show your Happy Returns Express Code, which you’ll receive when registering your return.

Refunds for returns made at a Happy Returns Bar are processed immediately once your items are dropped off.

It can take up to 14 days for your package to reach us.

Once your return arrives at our warehouse, our team will check and scan it within 7 days.

Stock isn’t immediately reserved, so your requested item(s) may no longer be available when your return is processed or dropped off.

If this happens, we’ll issue a refund for the unavailable item(s) back to your original payment method, and send an email confirmation once complete.

The delivery address for exchanges cannot be changed — your exchange will always be sent to the same address as your original order.