WE'RE SORRY IF YOU'VE RECEIVED A FAULTY ITEM
There’s no need to return the item to us at this stage.
We can only help if the item was purchased directly from Gymshark. If you bought it from a third-party retailer or reseller, please contact them directly.
If you ordered through gymshark.com, our Regent Street London store, or a Gymshark pop-up/event, get in touch and we’ll look into it for you.
TO REPORT A FAULTY ITEM, PLEASE SEND US:
Your full name and email address
Your order number (e.g. #UK123456)
The item name or description (if known)
Photos that clearly show:
The fault
A full-length image of the item
The Gymshark logo and label
UK-BASED CUSTOMER? YOU CAN VISIT OUR LONDON STORES
If you’re in the UK, you can also visit one of our London stores with:
Your order number or receipt
The faulty item(s)
If you don’t have proof of purchase, a return will be at the store manager’s discretion. In this case, we may offer:
An exchange, or
A gift card equal to the current price of the faulty item(s)
Still need help? Contact our Customer Support team and we’ll take it from there.