Problem With Your Order? 🤔

We’re really sorry to hear there’s an issue with your order. Our team works hard to get everything right, but sometimes mistakes can happen. Don’t worry - we’ll help get this sorted.

We know how exciting it is waiting for your Gymshark order to arrive, so if something seems to be missing, we’re here to help you figure it out quickly.

Before anything else, double-check your shipping confirmation email. If the item is listed there, it should be in the package you’ve received. If you still need to report the missing item, ensure you provide your order number (e.g., #US123456), the full name and shipping address used for the order, and a detailed list of the items that are missing.

If the item(s) appears on your shipping confirmation but isn’t in your parcel, please reach out to our Customer Support team within 7 days of delivery so we can look into it for you.

Don’t worry! There are a couple of reasons this might happen.

You can check if your order will arrive in separate packages via your shipping confirmation email titled "Your order is on the way".

Sometimes, due to stock availability, we ship items from different warehouses.
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If that’s the case, you may receive a second email titled “Some items in your order are on the way”, which will include more information. Any remaining items will follow shortly after.

The item(s) missing may have been out of stock. If we’re unable to send the item, you may receive an email titled “An update on your order”, letting you know.

In these cases, you’ll be refunded for the value of the missing item(s).

Make sure to give your junk and spam folders a quick check too - just in case it's hiding in there.

If you’ve received an incorrect item, please reach out to our Customer Support team as soon as possible so we can help.

When you contact us, it’s super helpful if you can include the following:

Wrong item claims must be submitted within 14 days of delivery.

If something in your order has arrived damaged, please get in touch with our Customer Support team as soon as you can so we can sort things out for you.

To help us investigate properly, please include the following:

Damaged order claims must be submitted within 7 days of delivery.

Still not sure? Drop our Customer Support team a message and we’ll look into it for you.